Our Reviews

Chris, our tech, was professional, courteous, knowledgeable, and an efficient worker. He was on time and diagnosed the problem in less than five minutes, explained what needed to be done... read more and provided competitive pricing. The work included cutting the toilet drain pipe, removing the toilet to pull out the pipe, install new pipe and flange, and reinstall the toilet. He completed his work without any problems. The toilet now sits directly on the wood floor. Prior to the repairs, it was shimmed up at least 3/8 inches off the floor due to the flange height. We are very pleased with the repairs. Thank you Chris!

TJ kiker. Was excellent- informative-polite and I’m so thankful for the great service

Having kitchen construction done, and needed the garbage disposal and piping removed from the sink same day.... T.J Kiker was my technician, and he responded quickly and professionally. Very happy... read more with his service-- and will have T.J. come back to re-install everything when the construction is done. Thanks! *UPDATE-- Had TJ return after the kitchen construction was finished-- Not only did he hook the sink and garbage disposal back up, but helped us troubleshoot a leak, updated all three toilets with new flapper and handles (upon our request) and was able to also provide information regarding a company that could help us clean up the water damage from the leak. TJ was very helpful, friendly, on time, and very professional. We are very satisfied!

John Bird diagnosed the problem and confirmed his diagnosis with a test. He performed the work, then confirmed it was successful. Really nice person. Reasonable rate. ... read more Rapid Rooter Charlotte came recommended to us by our trusted longtime plumber who retired. We are pleased and relieved. Liked John Bird and his honesty and work.

John went ABOVE and BEYOND for us. On Sunday night at 10 pm our house flooded for the second time this year. After having another plumbing service come out months... read more ago to waste our time and money we were in desperate need of help. We called all over Charlotte and this is the only company that held true to the “24 hour emergency calls”. John came out on an emergency call at around 11pm. We called the company and John was out within 20 minutes of our initial call. He stayed until around midnight and gave us peace of mind by correctly identifying the issue immediately upon arrival, something our previous plumbing company could never do. John then came back yesterday morning to complete our job and make sure everything was marked precisely and accurately for the city to come and repair. Thank you John, you were AMAZING. We will definitely be using Rapid Rooter again for future plumbing needs.

TJ replaced my toilet fill valve, tank bolts and main gaskets, supply line hose, and installed a bidet, and verified there were no leaks in less than 30 minutes! TJ... read more is a true professional and very talented at their job. Quality work fast and at a great price!

Chris was punctual. He diagnosed the problem and repaired it promptly. He was very knowledgeable and professional. I was surprised at how low the cost of repaired. Thank you.

I have called Rapid Rooter twice now and both times I have been very satisfied with the services. As a Facilities Manager it is important to have people to... read more count on in! John Bird was professional, polite and friendly and knowledgeable. I would highly recommend!

Great service. Quick response time. Pricing was great. Chris checked his work to make sure the toilet worked properly and cleaned up after the job was completed. Very... read more pleased.

These guys were great! I called at 10:30 and they were able to dispatch somebody to my house by 1:00. John Bird was friendly, professional, and made quick work... read more of the problem. I'll definitely be calling them again next time I need a plumber.